I never realized that many of our clients don't realize we service all PC products, as well as Apple Macs, Ipads and Linux operating systems. So if you have a problem with any current operating system give us a call and let us check our your system. I am also announcing the opening of our new Retail Outlet on August 10, 2016. Our new address will be 37220 ST 19, Umatilla, 32784. Phone numbers will not change. The actual office is located in Dona Vista, just north of Eustis and south of Umatilla. As always we will offer service in shop, online and in home, whatever you need we are here to serve. Looking forward to hearing from you for all your computer needs, Don and Chris
Tip of the Week 07.20.16
Ok folks, your opportunity to upgrade, for free, to Windows 10 is quickly leaving the arena. It's time to make a decision or risk paying $100.00 or more to obtain the software. I don't understand what the problem is for many of you. Download the software, let it self install, if you don't like certain aspects of the software, call us and we can arrange an online appointment to make some changes that will allow you to have all the security of Windows 10 with your daily operations being no different than Windows 7. Nothing to learn just start enjoying the future. Windows 10 will be supported by Microsoft for approximately 10 years. There will likely never be another Windows version. Why? Microsoft will automatically update the software, making it better as time goes on. At the conclusion of the support period you will most likely have Windows 22 or whatever, even though this numbering scheme is going away. For those of you who have heard horror stories from you friends and family, I can only say, if that person had taken the time to read about the system, they would not have had anything but a great experience. I had a client call me the other day and she said she upgraded to Windows 10, but failed to read what is required and had not removed Microsoft Security Essentials prior to upgrading. Now she could not get it to remove or the new built in Malware/Antivirus program to engage. To save her money we suggested she turn back to Seven, remove the problem software program, then run the upgrade again. Finally she called us and we connected to her computer and set it up for productivity and all was well. She is totally thankful she did the upgrade and more so that we were able to make the software totally compatible with what she was used to using. Finally, if you upgrade now and then turn it back to seven or eight, whatever you did have prior to upgrading, you will then be able to install the Windows 10 upgrade anytime in the future without having to pay for it. So you can get the best of both worlds, now and in the future. Give it some thought, you have until July 29, 2016 to make the decision. Hope this helps, Don G
Tip of the Week 06.15.16
Many months ago Microsoft informed us that shortly they would be stopping Windows Live Mail from working correctly, due to new security measures they were installing. Now they have informed us as of June 30, 2016, this software will not be functional. We have researched almost every email program available at this time. Our first goal was to find something reasonably easy to use. Next was to find something that would replicate Windows Live Mail to make it easier for out clients to use. The truth of the matter is there is no program that fills the bill, except, Microsoft Outlook. I don't mean Outlook.com I mean Outlook. It is not a free program. You have to purchase if through a subscription with Microsoft. This is what I suggest. Microsoft currently offers a subscription for Office 365 for $9.99 per month or $99.99 per year. The subscription includes Outlook, as well as Word, Excel, Publisher, PowerPoint, Access and several other programs contained in their Office Suite. So get our your credit card and visit this site and make your email problems go away. Bear in mind there are many free email programs out there. You can try any or all of them should you desire. The best of them all is Outlook. The website to visit is as follows: https://products.office.com/en-us/compare-microsoft-office-products
Type this site into your browser and you can see the various options. The option on the left allows for installation of up to 5 PS'c or Macs or tablets, so you can cover all you computing needs with one subscription. Hope this helps, Don G and Chris
Tip of the Week 05.25.16
Apparently you Dell computer owners have a problem. You have or may be getting a call from someone claiming to assist you with problems on your Dell computer. It is not currently known if Dell or one of their third party vendors have been hacked and your data is out there being used against you. First let me say, no large computer company calls you on the phone to tell you about a problem you may not realize you have. This includes Dell, HP, Microsoft or any other major computer player. If you actually need their assistance you must initiate the contact, they will not. If you do receive one of these calls and they know your personal data or system serial number, you can be assured they are not attempting to assist you but rather to charge you for services you don't need. Recently we have had several calls from people we don't know, criticizing our use of such tactics. They state the caller referred them to our online connection site to verify the legitimacy of the call. Folks, unless you call us and schedule an appointment, we don't contact clients, must less people we don't' even know. Most of these calls will make you believe they are from a trusted source. They are not. Their only interest in you is to extort from $100 to $300 or more dollars. Never give any caller your personal data, your credit card information or any other facts that would allow them to move forward. Many of the callers will ask you to view various logs on your system. Logs that when you open them they show conditions such as critical or error or other scary terms for a layman. These logs are on all computers. They are a map of problems that your system has had during it's regular use and are completely normal. No need to worry, no need to allow these callers to connect to your system and fix anything. Once they have connected they can install software or other items that are not healthy. So wise up. When receiving such a call simply say no and hang-up. Don't let them get into your head and never, never, never let them connect to your computer. Our company resolves many of our clients problems without ever leaving the office or having the computer brought to us. We connect, check out the problems as described by our client and make the needed repairs all online. Still we don't call you to initiate this service. Hope this helps, Don G
Tip of the Week 05.18.16
Microsoft has decided it does not have enough adds running on the normal windows 10 start menu, so it is going to add more. Just what we need. To get rid of any unwanted ads or tiles is very simple. If you would like to go back to the normal menu you had under Windows XP or 7, then download classic shell from the web and install it on your computer. The first time you click on the start button you will be given a chance to set up the menus the way you would like. I suggest you just leave it the way it is and click OK. Now when you click on the start button you will see a normal menu. One that does not require right clicking to get to areas you usually do through the menu itself. All will be right in front of you and your maneuvering of the menu structure will be exactly what you have used in the past. If you like the new tiles menu then to remove a tile simply right click on it and click on delete or uninstall. This will remove the tile from the start menu. If you wish to add tiles to the start menu go to your all programs or apps, again right click and then pin to the start menu. Simple as 123, either way you can get rid of the ads. Hope this helps, Don and Chris
Tip of the Week 05.11.16
Many times we wish to delete an item from the computer. You can simply right click on the item and click delete. The item is then sent to the recycle bin and you must empty the bin to actually delete the item. By handling it in this manner if you make a mistake you can open the recycle bin and restore the item. If you are sure you want the item removed there is another way to do so. Highlight the icon of the item then press the shift key and while holding it down press the delete key. The item is now deleted not stored in the recycle bin it is gone. Be careful, this method makes the item gone forever or does it. When you delete an item from your computer it is not actually deleted. It still remains on your drive until some future action overwrites the space it is stored in. Deleting actually removes the item name from the index of the system. The index is the area that tells the computer where to look for the item you wish to interact with. With special software a tech can rebuild the index and recover the data that seems to be gone. If the item has been overwritten as stated above, the recapture of it is questionable, but normally it can be done. Much the same as Ms. Hillary's computer. She obviously had a top notch tech handling her affairs. Hope this helps, Don G
Tip of the week 04.06.16
Lately we have had a rash of clients getting infected with the old fake you have a problem alert, supposedly from Microsoft. Most of these bogus sites recommend you call the phone number listed. Forget it. Due to the increase in this problem, we have done some research and have found that on many of your home pages, with various Internet vendors there is a search bar that looks like Google. It is not. If you scan it closely you will see where it says enhanced by Google or something such. In fact we traced many of these so called Google searches and found they lead to suggestions from risky web sites. I suggest if you wish to do a search you either type the search data in the actual address bar at the top of the screen or go to the search page, in the case of Google that would be www.google.com. I think you will find better results and less problems. Once you arrive at your search answers again look at what your are clicking on. Most searches show the actual website you will be visiting under the main text. Stick to ones you know or you will pay, believe me. Hope this helps, Don G and Chris
Tip of the Week 03.30.16
More and more Google Chrome is invading your system. You may love this software, I don't. When you have a web page that says it is not compatible with Microsoft Edge or their support staff tells you to install Chrome or Firefox I suggest you do this first. Open Edge, note the three dots on the upper right side of the browser, click on them, look down the menu that opens and left click on use Internet Explorer. This will allow you to connect with older pages where the site has chosen not to bring their programs up to modern standards. This will save you considerable time and aggravation. Hope this helps, Don G and Chris
Tip of the week 03.09.16
For those of you who have more than one printer on your Windows 10 unit you may be experiencing a problem with the printer that you want for the default not being current. This happens when Windows 10 has turned on to let Windows manage my printers. Turn it off via the following:
1. left click on the action center (small box with lines in it) on the right side of the taskbar on the bottom of your window.
2. left click on Bluetooth, printers, mouse
3. when the window opens scroll down until you see let windows manage my default printer and turn the slider off.
Now when your default printer will always be the default, otherwise Windows 10 will use the last printer you actually printed to. This is annoying if you have more than one printer, as do I, because you must check to see which printer is selected and then change it to the one you actually want. This option is only available with Windows 10 Version 1511, OS Build 10586.164. To check your OS Build again open action center, then click on System and finally at the bottom of the left column click on about. This data will show you all your current system factors.
Tip of the week 03.02.2016
I haven't forgotten you folks, just been very busy with clients and have not had the time to write a tip. Lets begin anew now. It would appear the scammers are hitting Florida hard right now. Let me explain. A window pops up and says your infected, call this number right now. When you get done shaking you call what you think is Microsoft and the operator tells you your system is infected, they need to connect to your system and make repairs immediately. They may walk you through viewing your log files or they may, once connected to your system, show you these files and scare you even more than you currently are. They will talk about the hackers seeing your personal data and much worse. It's all hogwash. The files they show you are normal logs for your system. When your computer is running it is always correcting problems, both big and small, and each time it does so it writes to your log file. These files don't mean you have a problem, they don't mean your infected, they don't mean someone is on your system. That is no one but the person you allowed to connect. Normally they want your credit card or (God forbid) your checking account number to charge you from $99.00 to $399.00 and up. If you argue with them the rate will go down, tell them your retired and on social security they will drop the initial rate, but I have never heard of any of them going below $99.00. First things first, when a screen pops up on your computer and tells you there are serious problems, you action should be to click on your start button, then click on shutdown. Don't in any case click on the window that popped up, even the "X" to close the window, just leave it open and click start then shutdown. Leave your computer off for 30 seconds to a minute and restart the system. This will usually get you back in the clear and all will be well. How do you get these pop up windows. Social Media is one way that is becoming popular, emails with attachments, being online and something pops up and says something like to view this better, click here, or to hear this better, click here. Never, Never, NEVER click on any of those pop ups, just close the program and start over. Very few malware programs get on anyone's machine without you allowing it to do so. When you search for something on the internet, look at the search results, don't just click on the first item to pop up. Use sites you know and are familiar with. Downloads, for example, are usually safe if they come from Bleeping Computer's site, or Major Geeks site. Even then be careful as when the site opens it will show many download now items, make sure you are clicking on the actual download button that is associated with your download. All web masters need to bring in revenue, they sell space to almost anyone who can afford to make the payment. Contrary to popular belief many of these advertisers are not what you want or need. When typing a search term in make sure you typed all the letters correctly. Malware promoters will know the most commonly typed errors and they buy those sites to get on your system. These companies made billions of dollars last year, simply because you did not pay attention. Most importantly never retype your secure sites time after time. Once you know you are on your Bank or Credit Card Site, save it to your Favorites Bar or Favorites. This way you don't take the chance of typing the wrong data and creating major problems for yourself. Hope this helps, Don G
Tip of the Week 02.17.16
Probably the easiest way to learn Windows 10 is to just start using it. As you run into questions or problems send us an email and we will try to answer yours within 24 hours. Today lets talk about several Windows 10 Programs. First, Microsoft Edge. This is the new browser that is included with 10. It is definitely more reliable and safer than any other browser on the planet, but it does have it quirks. On the top right side you will note a Star. In the past this was your favorites, not any more. When you are on a website that you wish to save to your favorites or favorites bar you simply go to the web page then click the star and decide where you want it stored for future reference. The favorites is a list of everything you have saved present or past, they are noted by three lines on the top of the browser. The favorites bar is the line beneath your right and left arrows that allows you to view places saved in the bar, you can then just click the site you wish to visit and it will take you to that page. One feature I really like is the Book Icon on the top of the browser. When you go to a site to read an article you have to put up with ads and misc. garbage and sort of work your way through the article. If the book turns black and you click on it you can then read just the article. It removes the junk and lets you read in peace. Obviously all of Windows 10 is a work in progress and all the new apps need some special attention, but Microsoft appears to be handling that attention on a regular basis.
Next let talk Weather. On almost every infected system we clean the owners have downloaded one or more weather programs. They want to see what is happening each day either where they are now or where they were from. In windows 10 you can use the weather app. Easy to set up, just enter the town you wish data on and that's all there is to it. You can also make a favorites list that allows you to enter as many other sites as you wish. The data presented is done very well. It's easy to read and you can click on any day listed and see the details for that day.
Finally, Microsoft Mail App. This little program is a piece of crap, unfortunately we have tested over 20 other mail apps and none of them are any better. It's a shame Microsoft decided to derail Windows Live Mail. It was easy to set up and using it was a pleasure. You could easily set up a group of contacts, or add files for saving mail that you wished to keep. Microsoft published an update that said we should install it and it would allow Live Mail to keep working with Microsoft's new method of sending and receiving mail. On three machines that I installed the update, all crashed and would no longer run Live Mail or allow it to be reinstalled. I'm still working on a fix for that program. All of my clients loved the program, including me. Until next week, hope this helps, Don G
QUESTIONS: Email Don or Chris at firstname.lastname@example.org you'll be glad you did!
Tip of the Week 02.10.2016
Many of you have asked how do I manage my settings in Windows 10. On the bottom of the screen you will see the Taskbar. It runs all the way across. It is divided into four sections as a normal rule. The first section is the Windows Start Button (the Window logo Key), next you will see Cortana or if you don't use Cortana the search area. Type anything in the search area you wish to find and it will look both on your system and do a Bing search, then allowing you to click on the actual item you were searching for. Next comes the active Icons or Pinned Icons. Basically these are one click buttons that will take you to the appropriate program. These icons can be removed or added to. If you wish to remove one simply right click on it and then left click on Unpin from Taskbar. If you wish to add a program goto to your start button, left click to open your menu, find the program you want to attach to the taskbar, right click on it and then left click on Pin to Taskbar. The final area of the taskbar is the system tray. Basically this item lists programs that are running when you boot your computer. Many times you will see a few icons and to their left an arrow. Clicking on the arrow shows other programs that are not currently listed but are running. When you wish to explore your settings icon, usually to the left of the time, is your Action Center. Left click one time and it will open. In the bottom area on the right you will see your settings button. Left click it and it will show you the various menus you have to work with. The easiest way to better understand these items is simply left click and view the various setting you can change. I recommend you don't change anything until you understand what each setting does. If you want to play with them, no problem. Take care and have a pad and pen, note each change you make, if you run into a problem you can then follow your notes and change the setting back. Once you have had your fun, reboot your system and see if the computer is happy with what you have done. Everybody tells me they are afraid to make these type of changes so to protect you do this. In the Search space next to the start button, type RESTORE. Normally the first item to display will be create a restore point. Click on it, then on Create and give it a name. You don't need to insert a date, the system will do that automatically. Keep clicking on next and finally the system will tell you your restore point has been completed. Now play, play, play. If the big disaster happens, you again enter into the search bar the word RESTORE. Again open create a restore point only this time click on system restore towards the top. A window will give you a choice of restore points, you should select the one you named prior to making your changes. Tell it to restore and usually it will do some work, restart your system and all should be as before you screwed it up. You should make a restore point each time you make changes to the system, as in adding new software or changing settings. This fallback measure assures you of being able to correct your own mess and not having to call a tech, like me or Chris to fix the problem. Hope this helps, Don G
If you have questions about your system email us and within 24 hours we will send you an answer, may not be what you want to hear, but it will explain how to resolve your problem!
Tip for 02/03/16
When Windows 10 first opens and you click on the Start Button (Windows Logo on left side at bottom w/4 white squares) you will note a new and different menu interface. Some like this and all is well. You just need to take some time to learn what is what and where is where. You will also note to open your system tools area, instead of left click the Start Bottom right click on it. Again a menu will open and you will see various tools we all use. I like the Windows 10 menu on tablets and phones. I don't care for it on a desktop or laptop. I just want things to be simple and work the way I am used to. Suggestion go to http://www.classicshell.net/downloads/ . On this page you will click on the top item for English or whatever item is your language and run the program. Once installed you can click the Start Button and only the first time a settings box will open. I suggest you leave it as is and just click OK. Now when you click the Start Button you will see a more familiar menu, basically just like you have been working with for years. This makes it easier to get going faster. No learning curve. Just go back to work with the best Operating System in the World! One more thing, for all of you who love the Microsoft card games, they are gone. Yes there is a way to reinstall them, but I'm not going to tell you how. Each time Windows 10 updates, approximately every other month or so, it will take the games out. What to do? Simple click on start then on all programs then on Apps then right click on Microsoft Solitaire Collection and left click on pin to taskbar. Once the icon is on the taskbar click on it and it will take you to the games, the new games, that are replacing your old sweethearts. Microsoft has decided not to support Legacy software. This is something they should have done years ago, but unlike Apple or Google they have in the past continued support for these old programs. The new attitude will keep your machine cleaner and running better so it really is the way to go. Hope this helps, Don G
Tip for 01/27/16
If your are planning to upgrade to Windows 10 there are a few important items you need to handle prior to the update if you are using Windows 7. Number one: remove all malware and antivirus programs from your system. Go to Programs and Features and uninstall these programs. Don't leave any of them on your system prior to the update. Number Two: make sure your system is clean. Install and run the free or paid, your choice, version of Malwarebytes from www.malwarebytes.org. Run a full scan using this program. Follow the on screen prompts to remove the findings. Next download and install ADW Cleaner from Bleeping Computer at http://www.bleepingcomputer.com/download/adwcleaner . Paste this link into your browser and run the program. After it completes if any problems are found it will want to restart the system. Do so, DO NOT WAIT UNTIL LATER, restart immediately. Finally if you have any software you don't use or no longer want on your machine, again in Programs and Features uninstall them. Now reboot your system one last time and then begin your Windows 10 install. By completing these tasks you will have a better experience and for the most part no problems. Next week we will show you some changes you can make to the Windows 10 environment. One more thing, if you are not planning on installing Windows 10 make an appointment with your local head doctor. You need help and you need it immediately. Hope this helps, Don G
Windows 10 is here!
Windows 10 is here and it is an extremely reliable operating system. Yes it does have a few problems. The mail app is written by people who can't even follow their old apps. Microsoft in it's infinite wisdom has seen fit to disable Windows Live Mail with an update supposed to keep it compatible with Windows 10. Don't install it, unless you want to change the way you get mail. Supposedly the problem only affects Microsoft mail, so if you are using Google, Yahoo, etc. no problem, if you are using Hotmail, MSN, or Outlook you will have a problem. In the next few weeks I will discuss setting up Windows 10 and some of the things I like to do to make the operating system work as I want to work. For now I leave you with a simple thought. This is the operating system of the future, both Apple and Google have copied several of it's techniques and added them to their own operating systems. Course they have been doing this for years. Windows 10 is free for anyone running Windows 7 or newer. Makes no sense to hold on to the old, when you can get the new for just a few hours of your time. Go for it, hope this helps, Don G
Special Announcement: The Computer Bank and Don G are proud to announce the addition to our staff of Dawn C. (Chris) Kirk. Everyone has always asked me what will happen if you retire or worse. I have tried recommending other service techs in the past with disastrous results. So I decided to join ranks with Chris, someone I know and whose abilities I trust to make The Computer Bank even better.